An article by UNTANGLED researchers Roberta Capello, Camilla Lenzi and Elisa Panzera of Politecnico Di Milano has just been published by Industry and Innovation.
“The rise of the digital service economy in European regions” provides a comprehensive conceptualisation of the digital service economy and documents how this new way of doing business is gaining ground across Europe. The proposed conceptualisation entails an extensive range of businesses enabled by digital platforms. These businesses blur the boundaries between products and services, with the latter not only complementing the former but also substituting them. The digital service economy generates new benefits for users, creates new economic actors and new value creation models. The authors identify three value creation models within the digital service economy:
The authors mapped the spread of different value creation models across Europe and found that:
The identification and assessment of the effects of the different digital service economy value creation models is extremely important for policymakers. The regions most exposed to the digital service economy are more likely to face important trade-offs between the economic opportunities it creates and the costs it can generate, in terms of widening inequalities and labour market problems. For these regions, the rise in inequalities can be an urgent and immediate issue requiring timely policy intervention.
(2022) The rise of the digital service economy in European regions,Industry and Innovation, DOI: 10.1080/13662716.2022.2082924